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X-ORIGINAL-URL:https://efactory.missouristate.edu/
X-WR-CALNAME:efactory
X-WR-CALDESC:
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BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-f1a688df668aefd59b89a01135ce71de@efactory.missouristate.edu
DTSTART:20261007T140000Z
DTEND:20261007T210000Z
DTSTAMP:20230216T194800Z
CREATED:20230216
LAST-MODIFIED:20260521
PRIORITY:5
SEQUENCE:9
TRANSP:OPAQUE
SUMMARY:Transforming Conflict into Positive Outcomes
DESCRIPTION:Does conflict sometimes interfere with the day-to-day operations of your organization? Actually, conflict is a natural and even beneficial fact of life in the business environment. However, when not managed well it can result in low morale, decreased productivity, high stress levels, and the loss of good employees, all of which detract from the organization’s performance. The inability to deal with conflict can undermine a supervisor’s or manager’s effectiveness. Learn how to manage conflict situations to produce positive outcomes.\nKey Information:\nThe Nature of Interpersonal Communication\n\nLearn how you can tell when someone is displaying confidence, awareness, defensiveness, or insecurity through body language\nDealing with interpersonal conflict constructively while seeking solutions to problems\nCommunicate more effectively by listening for understanding\n\nFactors influencing conflict at work (structural and personal)\n\nLearn the nature of emotional reactions and the mindset for managing emotions\nUnderstand the levels of conflict and how to prevent escalation\nComplete the “Conflict Style Inventory” to identify your style\n\nCommunication skills for successfully addressing conflict\n\nLearn the role of listening in conflict resolution and how to do it\nDevelop a more accurate vocabulary of words that express feelings\nUnderstand how to listen and reflect to gain understanding\n\nApproaches to dealing with conflict and when they apply\n\nLearn why no conflict is as unhealthy as too much\nDiscover the eight-step procedure for confronting conflict\nLearn how to identify your own real needs\n\nBenefits of Attending:\nYou will be able to identify the source of a conflict and know the most appropriate corrective action for that source. You will understand the different approaches for dealing with difficult people and which is the most effective approach for a given situation. You also will learn communication skills that will enable you to confront conflict constructively, and you will recognize and be able to address factors in your organization that may be contributing to unproductive conflict.\n
URL:https://efactory.missouristate.edu/events/transforming-conflict-into-positive-outcomes/
ORGANIZER;CN=Missouri SBDC at MSU:MAILTO:sbdc@missouristate.edu
CATEGORIES:Professional Development Training,Training
LOCATION:405 N Jefferson Avenue, Springfield, MO 65806
ATTACH;FMTTYPE=:https://efactory.missouristate.edu/wp-content/uploads/2023/02/Transforming-Conflict-into-Positive-Outcomes-2-scaled-e1777410930339.avif
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