The eFactory Resource Guide

Access Card
MSU access cards are provided to The eFactory incubator clients (dedicated offices) and Grow and Accelerator coworking members. We will let you know when your access card is ready. You will pick it up in Plaster Student Union 1st floor room 128 next to the bowling alley M-­F 8a-5p. You will need to bring a photo ID with you.

Booking Rooms
Conference rooms are booked through Teem. (Let Sarah know if you need to be added.) BKD and CoxHealth Innovation Rooms can be reserved through Sarah Davis. You don’t need to make a reservation for the phone rooms or the conference table in Coworking – they’re open if they aren’t occupied!

Building Hours
The doors are unlocked 8-5 pm Monday-Friday except for MSU Holidays. Your access card gets you in 24/7 for Incubator Members and Accelerate Coworking Members.

Your trash will be emptied daily. We have a broom/dustpan and a vacuum available that you can borrow from Sarah. You are responsible for any other cleaning supplies.

If you need a clicker for a presentation, you can borrow one from Sarah.

We provide coffee free of charge for all members of The eFactory. Coffee is located in airpots in The Perch. We ask that you help with making coffee if you need some and there isn’t any already out. The coffee maker and instructions on how to make coffee are in the kitchen in the business suite office. We are happy to show you how to make it. Please don’t make coffee after 4 pm – it tends to end up just sitting overnight and being thrown out.

Conference Room Technology
The Nietzel, Biz 417 and Frazier Family Conference Rooms have polycoms, tvs, computers and web cameras available for your use. The computers come with basic Microsoft Office software and skype. For video conferencing, you can use skype or your preferred video conferencing system that is available via a browser. If the computer asks for a password, please restart it and it should log in automatically. If you need a username and password, you can use username: eFactory-guest password: Password,12. Please shut down the computer after use. The phone rooms and Maya Angelou Conference Room have TVs with HDMI cables so you can connect your laptop.

Drone Policy
Please complete this form for approval to fly a drone from The eFactory/on MSU campus prior to the flight. Submit the form to a staff member of The eFactory for approval.

Emergency Response Plan
In case of emergency:  Call 911 or 417-836-5509
The MSU Emergency Response Plan can be found here. Designated shelter areas are internal hallways, bathrooms, coworking and the GOCAPS/accelerator space.

There is a fax machine inside the business suite workroom. Dial 9 to get out. If you need to receive a fax, our number is 417-837-2614.

Food Delivery
Big Momma’s

Druff’s – Lunch delivery from Monday-Friday 11am-3PM. Orders should be delivered within 15-20 minutes of being placed. Folks can order by phone at 417-719-1719.  Also, you can order online at or by clicking “Order Now” at However, the “tricky” part about our online ordering is that it’s technically for pick-up. so folks will need to put a note in the box above the “place order” button that this is for DELIVERY TO THE EFACTORY (and include your office number).

Jimmy John’s


In addition to wifi, each company is also provided VLAN ports in your office and you have a secure connection when plugged it. If you company has a need for private, secured wireless network access or a static IP address, please contact Sarah and explain why.

There is a kitchen and vending area off of the atrium. You can use the sink and microwave. Please make sure to keep this area clean. Any items left at the end of the day will be thrown away. There is a refrigerator you are able to use in the business suite kitchen or in Coworking. Please mark your item with your name or put it in a bag. All other items in the refrigerators are available to anyone.

The eFactory Map

MSU Foster Recreation Center
As a member of The eFactory, you’re eligible for the Affiliate Membership ($26/month or $280/year). You need to complete this form and provide a copy to Sarah.
Note – If you leave The eFactory, you lose eligibility.

New Employees
Have your new employee complete our New Member Form and we’ll get them setup with an access card, parking pass, etc.

Office Supplies
Office supplies are your responsibility. The supplies in the workroom belong to SBTDC and MDI.

Incubator clients and Accelerator Coworking members can get a parking pass from Sarah after completing a Parking Form. Free guest parking is available in the front parking lot and along Jefferson. Sarah can also print temporary parking passes if needed.
Note – All members need a pass and will be ticketed if you repeatedly park in the front guest parking lost.
Parking Map

Phones are provided as part of The eFactory Incubator (dedicated office) contract. Phone numbers are printed on the handset. Contact Sarah if you need additional phones. Phone lines cannot be transferred when you leave the facility. Avaya 9611G User Guide

The Biz417, Frazier and Nietzel conference rooms have polycom conference phones. Dial 9, 1 + phone number. User Guide

A copier/printed is located across from the Harry S. Truman Phone Room (1019) and inside the business suite workroom. Your company is assigned a print code – Sarah can get you a print code if your company doesn’t already have one assigned. Printing Instructions

Coworking/Color Printing Instructions

Rent Payment
Incubator Clients:
Invoicing typically takes place 2 weeks prior to the billing cycle and rent is due within 30 days. You will receive your monthly invoice from Shelly Deckard, Executive Assistant for VP Research and Economic Development. You can either pay via bill pay through your bank or mail a check to:
Missouri State Financial Services
901 S. National
Attn: Michel Hackworth
Springfield, MO 65897

Pay by the first of the month via credit or debit card here.

Small Business and Technology Development Center (SBTDC) Trainings
Clients of The eFactory can take Small Business and Technology Development Center training classes for free (up to two employees for each company). To register, email Tara Horton by 5 pm the day prior to the training and let her know you would like to attend. (More advanced notice is always appreciated if possible.) You can view upcoming trainings here. (Note – MDI classes are not included in the free offering.)

We have an awesome slack channel for The eFactory. Contact Sarah to be added.

Network: eFactory
Password: IDEAcommons!

Network: eFactory-Accelerator
Password: IDEAcommons!

Network: eFactory-Coworking
Password: IDEAcommons!