Every successful business strives to continually deliver goods and services that satisfy their customers. A business is truly successful when they are able to adequately and efficiently provide the product or service their customers want, when they want it, how they want it and at a price they are willing to pay for it; but, what happens if our business processes breakdown and we are not able to achieve this standard? Six Sigma methodologies can be utilized to help a business solve this type of issue.
Six Sigma focuses on process improvement and efficiency designed to deliver customer quality and satisfaction. Through Six Sigma, we can analyze business work processes from a customer perspective to determine the value the process brings to the customer.
A business work process is a group of linked activities with the purpose of producing a product or service for a customer. Simply, a process is how the work gets done. We have inventory processes, delivery processes, billing processes, etc.
Each step within a work process must create value for our customer, as value represents what the customer is willing to pay for. For a step to be value-added it must meet the following three criteria:
- The customer has to care about the step
- The step must either physically change the product or services in some way or be an essential prerequisite for another step
- The step must be done correctly the first time
Utilizing the tools, techniques and framework of Six Sigma, a business is able to achieve process improvement by analyzing all steps within a process from the customers’ point of view to deliver products and services the customers demand better, faster and at a reduced cost increasing customer satisfaction and creating business success.
Green Belt Training
Our team at the Missouri SBDC at MSU is excited to offer a Six Sigma Green Belt training course. Certified Six Sigma Green Belts are trained in the Six Sigma Methodology and possesses competency to apply the DMAIC (Define, Measure, Analyze, Improve, and Control) cycle to projects.
Participants in this 10 day (60 hour) course will learn to:
- Function as a “tool application” member of a Six Sigma team
- Lead and execute process-level improvement projects
- Work with process owners to ensure gains are sustainable
- Understand the body of knowledge to prepare participants for the ASQ Green Belt Examination
Register for Six Sigma Green Belt Training
Dates: Thursdays, 8/26/2021 – 10/28/2021
Time: 9:00 AM – 4:00 PM, 60 hours/10 sessions
Contact: Tara Horton (417) 837-2609
Location: 405 N. Jefferson, Springfield, MO 65806
Registration Deadline: 8/5/2021 12:00 PM (CDT)